TERMS & CONDITIONS

  1. All customized orders require a minimum of 6 weeks and a maximum for 8 weeks for completion & delivery, unless stated differently at the time of order placement.
  2. Basic fabric is included in the per seat charges and any additional fabric change will be charged by studio unless agreed by Heritage Home team.
  3. For custom orders, clients are requested to proof check orders prior to delivery. After product delivery has been made, any requests for changes will be charged separately.
  4. An advance payment of 70% must be made upon finalization or order and all balance must be cleared before delivery.
  5. Our order cancellation policy does not apply to made-to-order products where the client has selected the fabric for the sofa/chairs/headboards or other similar upholstered products. It will also not apply to a specially sized custom bed or mattress. Products with measurements and details as per the client’s demand are classified as made-to-order products.
  6. If the client fails to make the payment for a product as committed in invoice, Heritage Home reserves the right to suspend delivery of the products, or any further products sale until all previous payments have been cleared.
  7. In-stock items that have not been picked up by client within 25 days of advance payment will be transferred back to the studio stock and the sale will be considered void.
  8. Heritage Home products are handcrafted therefore please bear in mind that some changes in colour and design might appear as it is work of hand and not of machines.