Heritage Home Order Terms and Conditions

Order Lead Time

All customized orders require a minimum of 6 weeks and a maximum for 8 weeks for completion & delivery, unless stated differently at the time of order placement.

Upholstery

Basic fabric is included in the per seat charges and any additional fabric change will be charged by studio unless agreed by Heritage Home team. The availability for certain fabrics may fluctuate at the time of order. Our team will promptly update customer regarding the any change ta the time of order placement.

Custom Order

For custom orders, clients are requested to check all details while placing the order as custom orders cannot be exchanged or returned. Any requests for changes after the product has been delivered will be charged separately.

Order Cancellation Policy

Our order cancellation policy does not apply to made-to-order products where the client has selected the fabric for the sofa/chairs/headboards or other similar upholstered products. It will also not apply to a specially sized custom bed or mattress. Products with measurements and details as per the client’s demand are classified as made-to-order products.

Payment

Payment An advance payment of 70% must be made upon finalization or order and all balance must be cleared before delivery. If the client fails to make the payment for a product as committed in invoice, Heritage Home reserves the right to suspend delivery of the products, or any further products sale until all previous payments have been cleared.

Disclaimer

Heritage Home products are handcrafted therefore please bear in mind that some changes in colour and design might appear as it is work of hand and not of machines.